Customer Sales Manager

Job description

Customer Sales Manager The Customer Sales Manager is responsible for leading all customer-related activities across business areas for western region, India.

Key Responsibilities

• Account Strategy Develop and execute regional customer strategy aligned with business areas Drive cross-functional synergy and innovation initiatives Manage customer-specific claim strategy
• Business Acquisition Lead and coordinate regional acquisition activities in coordination with business areas Support customer engagement, escalation, and negotiations Drive commercial improvements and manage the price increase recovery with customers.
• Customer Relationship Management Strengthen customer engagement and ensure understanding of customer processes Lead process improvements and change management initiatives Lead, negotiate and conclude the contracts with Customers.
• Goal Alignment & Communication Define and track sales targets, order intake, and key projects across Business areas. Ensure aligned internal/external communication Organize customer reviews, internal sales meetings, and cross-BA status updates
• Sales Planning & Opportunity/Commercial Management
• Oversee sales planning assumptions and opportunity pipeline
• Approve key processes such as LVPF (Light Vehicle Production Forecast) and vehicle roadmap management Ensuring collection of overdues & keeping overdues under control as per policy.
• Customer Communication & Events Planning Plan & Coordinate the Tech Show events for customers in collaboration with Communications & BAs.

Qualifications

15–20 years’ experience in automotive (Sales/Key Account preferred) Strong leadership experience (10+ years with international teams) Engineering degree preferred