Starszy Specjalista/Customer Service Representative Senior Specialist with French

Job description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of CX Specialist with French (transport & logistics) This position offers a great opportunity to advance your career in the transport and logistics sector, with a key role in managing transport costs and improving provider performance. You will work within a dynamic team where attention to detail, initiative, and continuous improvement are highly valued.

As an CX Specialist with French, you will be responsible for overseeing and controlling the billing of transport services related to sales, managing transport-related cost overruns, and handling operational disputes. You will also monitor performance indicators, handle billing anomalies, and ensure compliance with standard transport procedures.

Key responsibilities

Identify, monitor, and resolve disputes related to transportation operations. Manage and analyze logistics cost overruns across all transport modes and service types. Ensure proper handling and validation of non-standard transport methods for road shipments. Investigate and address anomalies in transport billing for sales (e.g., discrepancies in quantity, pricing, missing POs, etc.). Maintain and analyze performance dashboards for all transport modes and communicate results as part of performance management efforts Our expectations: Strong interpersonal skills with the ability to work collaboratively within a team.

High level of rigor and organizational ability in managing tasks and data. Persistence and a problem-solving mindset when handling complex challenges. Openness for hybrid work - 4 days during the week from the office from in Dąbrowa Górnicza