Manager, Engineering Program Management — Customer Systems

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. At Apple, we don't just work. We innovate, create, and redefine what's possible. Every customer interaction is a chance to amaze, inspire, and connect, and by obsessing over the smallest details, we create experiences that leave a lasting impact. The Customer Systems Platform Services team builds the next generation of contact center solutions at Apple.

These platforms carry hundreds of millions of customer contacts a year across AppleCare and Retail. We are looking for an exceptional leader to build and lead our Engineering Program Management team: someone with a sharp technical mind, real financial and operational rigor, and the conviction to challenge how things have always been done.