Customer Care Specialist

Job description

Do you enjoy building long-term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist role, you will be at the heart of the after-sales experience at FARO CREAFORM. You’ll act as a trusted partner for our customers, helping them fully understand the value of our service offerings while strengthening loyalty and long-lasting relationships.

If you have a strong sales mindset, excellent communication skills, and enjoy working in a fast-evolving environment, this role offers a great opportunity to grow and make an impact.

Here’s what we offer you

Growth opportunities within a global organization Continuous training and coaching to support your development A supportive and collaborative team environment Flexible work schedules A human, innovative, and forward-thinking company culture Key Responsibilities:

• Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product portfolio, including maintenance plan renewals or reinstatements
• Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making
• Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities
• Support the management of major accounts, including the preparation of customized proposals
• Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty, and retention What will help you succeed at FARO CREAFORM: College diploma in business or a related field (preferred)
• Minimum of two years of experience in sales or customer service Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms
• Strong communication skills combined with a sales-oriented and customer-focused mindset Collaborative attitude with a strong sense of teamwork Ease working with administrative tasks, numbers, and structured processes
• Excellent organizational skills with a methodical and detail-oriented approach
• Ability to thrive in a fast-paced, constantly evolving environment Autonomous, resourceful, proactive, and versatile personality
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs