Field Service Technician

Job description

Join our dynamic, global S&P 500 company and elevate your professional skills while making a significant impact on customer satisfaction and operational efficiency. As a Field Service Technician, you'll ensure business continuity by providing expert technical support through training, repair, preventive maintenance, and startup assistance for instruments. Your role involves in-field troubleshooting, repair, and testing, maintaining detailed logs, and offering support via phone, Teams, and email.

This role will require you to stay current with advanced technical procedures and collaborate with departments to ensure seamless operations and customer satisfaction, driving our long-term success.

Responsibilities

The Field Service Technician will: Perform timely in-house troubleshooting, repair, and testing on customer instruments. Assist with in-house and in-field troubleshooting of customer instruments. Complete and submit accurate "Instrument Repair Log" documents, including diagnosis, repair estimates, and descriptions. Provide technical and operational support to customers via phone, email, and other communication methods. Issue Service Request Forms (SRF) for in-house repairs.

Stay informed on new methods, techniques, and advanced maintenance procedures. Keep management informed of customer issues and technical problems. Collaborate with other departments to support the customer base. Coordinate with customers to schedule and confirm requirements for in-field services. Travel typically 2 weeks per month, leaving on Monday and returning on Friday, allowing for direct engagement with customers and providing hands-on support.

Requirements

Knowledge ordinarily acquired through attainment of high school diploma, with an Associates, Technical Certificate, or military training in electronics/equivalent work experience. Previous knowledge of electronics. Previous experience in testing equipment such as oscilloscopes and volt meters. Previous field service experience required. AMETEK MOCON is global business headquartered in Brooklyn Park MN, with additional manufacturing facilities located Denmark, UK and Serbia and sales and service locations throughout Europe and Asia Pacific.

MOCON’s instruments are recognized industry standards in gas permeation, package testing, specialty gas measurement providing the most accurate and repeatable results that global leading companies count on to protect and enhance their product quality and integrity.