Customer Service Representative

Job description

As the Customer Service Representative, you will be responsible for managing and supporting key customers and territories. Duties include, quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.

Position Responsibilities

Interfaces with Customer Personnel via e-mail and telephone Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required

• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable
• Creates and maintains playbook (spreadsheet, database, etc.) for unique contractual requirements for key customers
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution
• Makes recommendations to Management on customer opportunities and issues
• Ensures compliance to US Export Regulations Skills & Experience: Bachelor’s degree required. 3 - 5 years of experience in a similar position.

Prior Customer Service experience required. Bilingual (Spanish – English). Solid command of the English language, written and spoken (required). Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.

Ability to work well under pressure, multi-task and meet deadlines. Strong computer skills are a must, to include: Word, Excel, Powerpoint; Oracle experience a plus. Demostrated ability and willingness to use AI tools to improve productivity, decision-making,work quality,and to reduce costs. The successful candidate must be able to indetify appropiate AI use cases and critically evaluate AI-generated outputs.