Sales Operation Specialist

Job description

The Corporate Sales Operation Specialist will provide operational support for the sales in the assigned geographic region including order entry, supplier registration, invoicing, etc. Works closely with team members to ensure fast order throughput and best first contact customer experience in the assigned Sales territory.

Key Responsibilities

Daily management of order entry, intercompany purchase ordering, raising invoices, import and export control, chasing invoices using the company’s ERP system, online credit control, shipment tracking. Managing and actively supporting the sales team of the given Business Units with the above tasks. Management reporting of sales and orders, visual management and KPI’s. Handle order related questions/concerns/issues/order changes.

Manage time, workflow, and priorities to accomplish goals as stated in the Perfect Order Policy and in particular making sure new orders are entered and for the delivery the invoices are posted within 48 hours. Monthly Intrastat entries if required. Develop positive working relationships with all team members. Handle issues in the best interest of the customer and company. Willingness to develop administrative support for various business unites.

Responsible for quality of own work, precision, accuracy, transparency and timeliness.

Position Requirements

Bachelors degree. Previous experience in Office Customer Service is desirable, however, bright, articulate candidates from other service backgrounds will be considered. Being competent with computer systems such as Word, Excel and Outlook. Advanced level of English & Spanish languages. Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs..

Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in SOP administration activities.