Technical Support Representative

Job description

About Us

At AMETEK, we don’t just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.

Job Summary

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK Power Quality Solutions products, software, and service offerings. This role supports a best-in-class customer experience by assessing customer needs, troubleshooting technical issues, documenting support cases, coordinating service activity, and identifying opportunities for future service, parts, preventative maintenance, and on-site support.

Key Responsibilities

Assess customer technical needs, provide clear troubleshooting guidance, document support cases accurately, communicate resolution steps, and follow through to ensure issues are resolved efficiently and professionally. Maintain working knowledge of AMETEK Power Quality Solutions products, software, and service offerings to provide accurate technical support, troubleshoot customer issues, and recommend appropriate next steps.

Schedule and coordinate field service activities between customers and service vendors. customer interactions to uncover opportunities for additional support, preventative maintenance, and on-site services. Perform order entry for various service, parts, and battery replacement orders. Support service projects as directed. Other duties as assigned. Technical Support Rep position will also be required to be on a monthly rotation for our Technical Support after-hour support program.

We do offer additional pay for this participation.

Minimum Qualifications

Two-year technical degree in electronics, electrical technology, or a related field preferred; candidates currently pursuing a related degree may also be considered.

Desired Qualifications

Strong customer service and interpersonal skills with a focus on delivering professional, solutions-oriented customer experience. Strong problem-solving skills with the ability to apply sound judgment, technical knowledge, and adaptability when troubleshooting customer issues in real time. Basic working knowledge of multimeters, hand tools, and electrical troubleshooting practices. Proficient computer skills, including working knowledge of Microsoft Suite.

Strong organizational skills with the ability to manage multiple tasks and follow through on support activities. Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

What’s in It for You

Competitive compensation, holiday pay, and paid time off Great benefits package that includes health, vision, and dental insurance 401(k), plus matching Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave Employee referral program Tuition reimbursement program Employee assistance program Exciting, fast-paced environment where you could make a true impact Opportunities for career advancement within our business unit and across all other AMETEK business entities Additional Details: Location Information: This position is located in Waukegan, Illinois, approximately midway between Chicago and Milwaukee.

Located on the shores of Lake Michigan, Waukegan offers year-round special events and an emphasis on the arts. The historic Genesee Theatre hosts touring Broadway shows, along with headliner comedians and musical shows. Waukegan also features award-winning golf courses, parks and recreation, as well as an active charter fishing fleet sailing out of Waukegan Harbor. This is a place where big-city amenities and small-town charm combine to create a community that is culturally rich, economically secure and family friendly.

To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers To learn more about the business unit you’ll be joining, visit us at: Power Quality Solutions: https://www.powervar.com/