Manager-Digital Product Operations

Job description

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. This Manager role will focus on supporting product governance across Amex Digital Labs. The successful candidate will serve as the central business contact to lead audits and drive process improvement efficiencies, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs.

This person will develop a deep understanding of product governance and exhibit strong subject matter expertise in key Amex policies and processes.

Responsibilities

• Support audit program management across Digital Labs
• Coordinate audit-related inquiries and exams, including Internal Compliance Testing (ICT), Internal Audit Group (IAG), and other ad hoc audit needs
• Partner with all relevant product owners and stakeholder teams to satisfy requests timely and comprehensively
• Facilitate readiness and knowledge share activities across Labs
• Contribute to process improvement by identifying gaps, developing toolkits and resources, and reengineering activities to optimize efficacy of the product and business control environment Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
• Coordinate and execute on control and risk framework transformation projects
• Serve as the point person for risk questions, escalations and efforts dedicated to a suite of Labs products

Qualifications

Outstanding interpersonal, communication, and negotiation sills with the ability to influence partners across a wide variety of functions

• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Proven track record in crafting and storytelling via PowerPoint presentations and leveraging AI to automate and improve legacy programs Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
• Bachelor's Degree required Preferred Qualifications: Prior experience in leading audit-related inquiries or exams a plus Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.