Robotic Support Engineer, RIVR

Job description

We are seeking a detail-oriented,and technically skilled engineer for our robot products. This role is primarily responsible for software flashing, functional self-testing, problem diagnosis, documentation, and rework of non-conforming units. Meanwhile, you’re also needed for our Shanghai office’s inventory and tools management.

What you’ll be doing

Robot Setup & Flashing

Perform flashing, burning, and installation of OS, firmware, and software on end-of-line devices in strict adherence to Work Instructions (WI).

Diagnostics & Troubleshooting

Identify software failures, hardware alerts, and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis, log fault details, and submit problem reports.

Robot EoL Testing

Strictly execute EoL test procedures, inspect for mechanical/functional failures, upload data to the cloud, and compile test reports.

Rework & Collaboration

Execute rework on software-related defects (re-flashing, setting restorations, configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.