Operations Manager

Job description

Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities

Ensure a safe work environment for all associates and team

Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations

Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations

Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs

Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.

Ensure BM rates and OP2 throughput deliverables

Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices

Proactively identify and lead process improvement initiatives

Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.

Lead ART events from capacity planning perspective and prepare Man, Material, and Machine

Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.

Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.

Manage People and team development

Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.

Create leaders and talent pipeline. Good stake holder management and project management skills

Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Internal job description

Loop competencies

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Basic qualifications

Bachelor's degree or equivalent

Preferred qualifications

3+ years of Amazon (blue badge/FTE) experience

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