Software Development Manager, Promotions Purchase Execution & Experience (PPEX)

Job description

We are hiring a Software Development Manager to lead Reversal Promotions (RPP) service, a two-pizza team within Promotions Purchase Execution & Experience (PPEX) that owns the promotions calculation core — the Tier-1 services that determine promotion applicability, combinability, and the final discount amount on the checkout and post checkout critical path. The manager owns the team’s services, roadmap, operational health, and talent development; drives down RPP on-call load (currently the highest in the org); and, in partnership with TPMs, delivers the team’s marquee goals.

Key job responsibilities

- Lead a two-pizza team of software engineers — hire, develop, and grow the team, and own performance, delivery, and Day 1 culture.

- Own the team roadmap and the operational health of its Tier-1 service, balancing feature delivery, tech-debt reduction, and benefit-accuracy testing.

- Drive operational improvements: reduce SEV-2 frequency and mean time to resolution, close operational action items derived from operational issues, and bring on-call paging load down.

- Partner with TPMs, Product, and upstream/downstream checkout, ordering (CASE), and fulfillment teams to sequence dependencies and deliver cross-team goals.

A day in the life

- Lead the team in daily standup meetings, sprint planning, retrospectives, and project deep dives.

- Manage partner and customer communication and escalations with dependency team leads.

- Regular 1:1s with the team to focus on career development of the individual contributors.