Supply Chain Manager, OTS-Supply Chain

Job description

The Ops Tech IT Supply Chain organization manages global supplier portfolios and drives hardware deployment, new device launches, and cross-functional initiatives across Amazon Fulfillment IT. We define and deliver scalable global solutions that accelerate Ops Tech IT and our operations partners.

Role Overview

As a Supply Chain Manager, you will own end-to-end supplier management — from relationship development and performance governance to capacity planning and risk mitigation — ensuring our hardware supply chain scales with Amazon's global operations.

What Success Looks Like

- Strong program management skills with the ability to drive cross-functional alignment

- Customer obsession — anticipating downstream impacts on operations teams

- Data-driven decision-making: extracting insights, identifying triggers, and communicating actions clearly and concisely

- Comfort operating in ambiguity while delivering structured, scalable outcomes

Key job responsibilities

Supplier Relationship & Performance Management

- Own end-to-end supplier relationships including performance governance, capability development, and capacity planning

- Maintain monthly supplier scorecards and lead quarterly business reviews (QBRs)

- Monitor supplier performance and resolve supply disruptions with purchasing/planning teams

- Identify and mitigate supply chain risks

Strategic Planning & Roadmapping

- Develop supplier product roadmaps and lifecycle plans in partnership with hardware engineering, technical operations, and product management

- Build mechanisms for communicating forecast and capacity requirements across sustaining and new product lines

- Participate in manufacturing and supplier cost reviews to ensure alignment with business objectives and cost avoidance targets

Process Improvement & Automation

- Define and implement automated processes that improve speed, accuracy, and scalability of supply chain operations

- Document and standardize workflows to reduce manual effort and enable global consistency

A day in the life

As a Supply Chain Manager, daily activities include monitoring supplier performance dashboards and resolving delivery exceptions each morning, followed by direct supplier engagement on open orders, capacity status, and risk mitigation. Midday focuses on cross-functional coordination with hardware engineering, product management, and planning teams on roadmaps, forecasts, and cost reviews. Afternoons are dedicated to updating supplier scorecards, analyzing performance trends, identifying automation opportunities, and documenting standardized workflows.

The day closes with preparing QBR materials, updating risk registers, and prioritizing next-day actions — all ensuring Amazon's global hardware supply chain scales efficiently and disruptions are minimized.