Sr PM, Launch Ops, Amazon Freight Partner

Job description

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? If you have strong customer focus, great instincts, and a drive to build new mechanisms that enable program scale, you may be just right for this Senior Program Manager role on the AFP Marketing, Acquisition and Experience team. Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential.

Our team is looking for a Sr. Program Manager who can build and scale mechanisms to support internal readiness for product, process, and service launches. In this highly cross-functional role, you will lead and influence across business teams to meet your program goals. You will identify and mitigate risks that will negatively impact our partners/drivers, remove roadblocks and provide alternate solutions that provide the best customer experience.

You will set objectives, analyze data, execute on your plans, and drive quantifiable continuous improvement.

Key job responsibilities

This role requires building mechanisms for communication and working models across teams, and will require the ability to influence others.

Job responsibilities include:

* Designing and documenting a scalable launch process

* Driving complex projects focusing on results and metric measurement to launch flawlessly and on time

* Partnering with initiative owners and using influence to ensure requirements for new launches are met

* Developing a perfect launch metric, including escalations data, and tracking our performance against it

* Conducting retrospectives to identify opportunities to further improve our launch process

* Removing roadblocks, and identifying and mitigating risks

About the team

Our team embraces the entrepreneurial spirit in how we work. We build and iterate innovative customer solutions in a fast-paced, collaborative, creative environment.