Sr. Recon Specialist, BXT, Benefits Ops/Services, Benefits Experience and Technology Service Excellence

Job description

The Global Benefits Reconciliation (GBR) team within Benefits Experience and Technology Service Excellence (BXT-SE) is seeking a Senior Reconciliation Specialist to lead complex, high-impact reconciliation and audit activities across multiple countries and benefit programs. This is a role with strategic oversight and team-level accountability — the specialist operates with limited guidance, manages ambiguity independently, drives data integrity, and influences cross-functional stakeholders to safeguard employee and customer experience.

This role is ideal for someone ready to move beyond individual task execution into leading reconciliation frameworks, mentoring team members, driving process improvements, and representing the team in leadership and stakeholder forums.

Key job responsibilities

Team Oversight & Quality Assurance

- Review overall reconciliation team deliverables and ensure timely deliverables

- Conduct four-eye check audits and quality reviews before finalization

- Allocate work assignments based on complexity, capacity, and skill levels

- Monitor team performance and provide coaching and mentoring to develop capability across the team

Metrics, Analysis & Problem Resolution

- Own the accuracy and validation of team metrics (volume, pre-defect accuracy)

- Review consolidated metrics to identify top issues requiring stakeholder attention

- Analyze defect trends to determine root causes and top defect drivers

- Identify long-term solutions (system fixes, process redesigns) as well as short-term workarounds, prioritizing by business impact

Stakeholder Management & Representation

- Represent the team in public forums, leadership meetings (WBR/QBR), and cross-functional discussions

- Present findings, recommendations, and status updates to leadership and partner teams

- Negotiate timelines and requirements with Benefits Managers, vendors, and technical teams

- Escalate critical issues and drive resolution through appropriate channels

Automation & Process Improvement

- Identify automation opportunities (including AI-enabled tooling) to eliminate manual effort and improve efficiency

- Partner with technical teams on requirements, conduct UAT, and lead launch activities for new automations

Complex Reconciliation Leadership

- Lead reconciliation launches for high-complexity countries involving multiple benefits, large populations, and intricate regulations

- Handle escalations and respond to executive-level inquiries

- Conduct deep-dive analyses for discrepancies with significant financial or compliance impact

- Design reconciliation frameworks and quality checkpoints for new processes

Knowledge Management

- Serve as subject matter expert for reconciliation processes

- Develop training materials and conduct training sessions for new hires and team members

- Document process improvements and maintain updated SOPs; share best practices across the team