Reconciliation Specialist, Benefits Experience and Technology Service Excellence

Job description

Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Reconciliation Specialist, Global Benefits Service Excellence to join our team.

This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation/health/retirement programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!

Position Responsibilities

Project Management and Communications

· Review and Audit reports related to Employee Stock Plan/Health/Pension benefits and ensure there are no discrepancies.

· Manage program stakeholders to ensure administration of the benefit program is operationalized

· Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.

· Making sure all assigned processes are completed in time as per SLA.

· Participates in cross-functional process improvement initiatives.

Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.

Creates standard operating procedures (SOPs), process maps, SIPOC

Investigates discrepancies, finds and implements solutions.

Successful candidates will demonstrate

· Strong attention to detail and a high level of processing with utmost accuracy.

· Support team in various program management including transitions/s (including associated vendors) for the employee services;

· Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.

· Make sure SOPs and all other documents are updated regularly as needed.

Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.

Plan Administration and Compliance

Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.

Key job responsibilities

Reconciliation & Audit Execution

- Perform end-to-end reconciliations for assigned countries and benefit programs (payroll, provider, invoice, contributions) accurately and within SLA

- Compare data across systems (benefits platform, HR systems, vendor files) to identify discrepancies and pre-defects

- Conduct audits to validate data accuracy and completeness before finalization

- Correct identified defects and ensure records are updated accurately in downstream systems

Data Accuracy & Metrics

- Maintain accurate volume and pre-defect accuracy metrics for assigned processes

- Update weekly/monthly metrics on time and ensure correctness before submission

- Flag anomalies or recurring discrepancies to the Senior Specialist / Manager

Issue Resolution & Escalation

- Investigate reconciliation discrepancies and perform root cause analysis

- Resolve issues within defined guidelines; escalate complex or high-impact issues promptly

- Track and close assigned action items (including Asana tasks) within agreed timelines

Stakeholder Communication

- Communicate clearly with internal partner teams and vendors on reconciliation status and findings

- Respond to queries accurately and within SLA

- Provide timely updates on assigned deliverables in team huddles and trackers

Process Adherence & Documentation

- Follow established SOPs and quality checkpoints consistently

- Maintain and update process documentation for assigned reconciliations

- Contribute suggestions for process improvements within own scope