Technical Infrastructure Program Manager, Amazon Event Networking

Job description

We are seeking a Technical Program Manager to own the end-to-end delivery of event network infrastructure, manage external vendor relationships, and drive process improvement across the Event Networking team. This role requires a blend of technical acumen, program management expertise, and strong stakeholder engagement skills. The ideal candidate thrives in fast-paced, high-visibility environments and is comfortable traveling to event venues to ensure successful network delivery.

Key job responsibilities

Event Network Delivery

Own end-to-end delivery of the event network by coordinating with event owners, engineering, venue staff, and network vendors. Travel to events to oversee deployment, commissioning, and operations. Manage project plans, timelines, and escalations. Conduct post-event retrospectives to drive continuous improvement.

External Vendor Management

Manage external network vendor relationships, ensuring alignment on deliverables, timelines, and quality. Lead contract and scope of work negotiations, including pricing and SLAs. Monitor vendor performance and drive accountability against contractual obligations.

Process Development

Partner with internal team members and sister teams to set strategic direction for event networking operations, identifying opportunities for process improvement and resource alignment. Think strategically about long-term program needs, gathering requirements, defining problem statements, building roadmaps, and executing on business and engineering plans. Develop scalable processes and SOPs for event network delivery.

About the team

The Amazon Event Networking Team is responsible for delivery of network services to re: Invent and Global Summits. The team is also responsible for delivery of temporary networks to unique use cases and other events. The team comprises network and wireless development engineers and TIPMs. Together, the team designs, deploys, and operates networks at events.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.