Operations Manager - I, EasyShip

Job description

Amazon is looking for a motivated individual for the profile of Operations Manager II to easy ship sellers. Role entails for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, lead or initiate program initiatives and independently manage multiple stakeholders.

The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.

Key job responsibilities

1. Seller Performance Management

2. Reporting & Data Management

3. Program Management & Innovation

4. Analytics, Automation & Reporting Frameworks

5. Cross-Functional Influence & Stakeholder Management

A day in the life

• Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
• Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort
• Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence
• Conduct daily performance deep dives and implement corrective actions for underperforming sellers

About the team

The team manages External Fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.