Program Manager, Amazon Now

Job description

Role Overview

The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.

Key Responsibilities

Program Execution & Delivery

Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation

Develop and execute project plans, securing resources and managing implementation across cross-functional teams

Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders

Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders

Stakeholder Management & Collaboration

Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives

Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders

Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements

Influence without authority by building trust and consensus across multiple teams

Key job responsibilities

Operational Excellence & Process Improvement

Identify pain points and opportunities for process optimization within dark store operations

Drive continuous improvement initiatives using data-driven decision-making and root cause analysis

Implement best practices and standardized processes to support scalability

Manage Business Continuity Plan (BCP) situations and develop mitigation strategies

Data Analysis & Reporting

Use data and metrics to drive improvements and measure program success

Conduct deep dives into operational metrics to identify trends and areas for improvement

Create executive-level reports and presentations for senior leadership

Track and report on Key Performance Indicators (KPIs) relevant to program objectives

Launch & Scale Management

Support new marketplace and dark store launches, coordinating with multiple teams

Manage launch readiness activities including resource onboarding, fund transfers, and team coordination

Document learnings from launches and scale initiatives to enrich organizational knowledge

Drive strategic change across broader operations teams

Basic Qualifications

Bachelor's degree or 5+ years of relevant professional experience

3+ years of program or project management experience

Strong analytical and quantitative skills with experience in data collection and root cause analysis

2-3 years of experience managing or participating in projects with multiple stakeholders

Proficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)

Experience using data and metrics to determine and drive improvements

Experience working cross-functionally with tech and non-tech teams

Preferred Qualifications

Experience in operations, logistics, supply chain management, or retail/e-commerce environments

Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)

PMP or similar project management certification

Experience with SQL, data visualization tools (Tableau), or business intelligence platforms

Experience in fast-paced, ambiguous environments requiring independent decision-making

Strong written and verbal communication skills with ability to influence senior leadership