Brand Manager, Premium Fashion Concierge

Job description

Are you interested in shaping and elevating the customer and brand experience for Premium Fashion on Amazon?

We are looking for a results-driven Brand Manager (BM) to join Amazon Fashion's exciting and fast-paced Premium Fashion Concierge (PFC) team. This individual will own the end-to-end strategy for onboarding and managing strategic corporate priority selling partners, and will lead initiatives that drive measurable impact and growth across the broader Premium Fashion program.

The Premium Fashion Brand Manager will define and execute the shopping experience for premium customers, while partnering closely with Premium Brands to grow their selection, enhance their brand storytelling through new onsite experiences, and unlock new revenue opportunities. In this role, the BM will develop and own strategies for sustained long-term growth, drive brands toward improved operational performance, and build scalable programs that set the standard for the broader organization.

A successful candidate will be a self-starter motivated by an entrepreneurial, fast-paced, and highly collaborative environment, with high quality standards and a passion for delivering best-in-class experiences for customers. They should demonstrate the ability to think both strategically and analytically about the business, influence without authority across cross-functional teams, build clear processes in the face of ambiguity, and drive alignment across multiple stakeholders and organizations.

A strong sense of ownership, bias for action, and the ability to independently drive execution end-to-end while mentoring junior team members is a must.

Key job responsibilities

- Own and cultivate strategic relationships with key brand partners and internal stakeholder teams across the Premium Fashion portfolio, serving as the primary point of contact and trusted advisor

- Act as the strategic 'business owner' for assigned brands and vendors, possessing deep understanding of internal and external variables that impact the business and proactively identifying risks and opportunities

- Develop and execute comprehensive selection growth strategies to expand brands' full product catalog and availability on Amazon, ensuring an ideal customer experience

- Design and implement scalable playbook processes and frameworks to define, simplify, improve, and accelerate growth for all Premium Brands across the program

- Lead the creation of Joint Business Plans with Premium vendors on an annual basis, conducting regular business reviews with senior leadership regarding progress, roadblocks, and strategic pivots

- Analyze data and customer insights to continuously identify opportunities to improve the customer experience, making actionable recommendations to the business backed by quantitative analysis

- Serve as the strategic voice of Premium Brands, influencing partner teams and senior leadership to enhance tools, systems, and policies based on program findings and brand feedback

- Identify and lead cross-functional initiatives that drive programmatic improvements, partnering with Product, Tech, Marketing, and Operations teams

- Mentor and develop junior team members (Associate Brand Managers), providing guidance on brand strategy, vendor management, and professional growth

About the team

You will be joining 5 Vendor Managers on the Premium Fashion Concierge (PFC) Team (6 total). PFC is a new team (launched 2022) created with a vision of improving the brand experience for Premium Selling Partners working with Amazon. PFC supports the growth of strategic Premium Brands, and is helping to build and define the future of Premium Fashion on Amazon.