Technical Program Manager, Amazon Key

Job description

Amazon Key for Business (KfB) builds the technology that lets Amazon delivery associates and partners securely access multi-family buildings, gated communities, and commercial properties. Our systems power millions of secure deliveries by connecting Amazon's logistics network with building access hardware, property management platforms, and third-party smart locks around the world.

We are looking for a Technical Program Manager to drive cross-functional programs across our engineering, product, business development, and operations partners.

You will own program execution end to end

defining scope with stakeholders, building the plan, identifying dependencies and risks early, and keeping a distributed set of engineering teams aligned on delivery. You will work on programs such as access hardware integrations, third-party lock partnerships, technician installation tooling, and access-security initiatives, in close partnership with product and engineering leaders.

This role is a strong fit for someone who enjoys turning ambiguity into a clear plan, is comfortable reading a design document and asking the right technical questions, and communicates crisply with audiences ranging from engineers to senior leadership.

Key job responsibilities

- Own the end-to-end execution of cross-team technical programs, from requirements definition through launch and post-launch operations.

- Partner with engineering managers and senior engineers to translate business requirements into technical scope, milestones, and delivery plans.

- Identify dependencies, risks, and critical path items early; drive mitigation and escalate with clear options and recommendations.

- Coordinate across engineering teams in multiple time zones, as well as product, business development, operations, security, and external partners.

- Run program reviews and write clear, concise status updates, decision documents, and launch readiness assessments for leadership.

- Establish and improve mechanisms for intake, prioritization, and release coordination so the team can deliver predictably as program volume grows.

- Measure program outcomes against goals and drive continuous improvement in how the team plans and delivers.

A day in the life

You might start the day reviewing overnight progress from engineering teams in Europe and Asia, then run a working session with product and engineering to close open questions on a new partner integration. In the afternoon you update the program plan after a dependency shifted, write a short status note to leadership with the impact and your recommendation, and prepare for a launch readiness review later in the week.

About the team

The KfB engineering organization is a globally distributed team of software development engineers, systems development engineers, and technical program managers across North America, Europe, and Asia. We own the backend services, device integrations, mobile applications, and internal tooling behind Amazon Key for Business. We value ownership, bias for action, and direct, respectful communication, and we are investing heavily in AI-assisted development to move faster.