Risk Specialist I , CRC - Variable

Job description

Risk Analyst reviews and analyses websites to determine their quality for acceptance into the Associates Program. In addition to monitoring websites for compliance, analyst will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they’ll manage communication with the publisher. Risk Analyst position relies on judgment to accomplish goals and will work under very limited supervision of the manager.

Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.

Key job responsibilities

• Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
• Provide summarized 1 pager write up for each escalation giving the summary of the store, chronology of events leading up to the escalation, immediate resolution provided, gaps in Investigation process and proposed systemic/process fixes.
• Should identify emerging threats and technological advancements and create risk position paper per quarter, gain alignment with legal and create a repository for easy reference.
• Should work on assigned risk position papers basis BD/legal requirement, gain internal and legal alignment and add to the repository.
• Identify the opportunity to experiment and introduce new rule to cover newer used cases
• Should independently prioritize core deliverable and projects basis the criticality of the deliverable
• Ensure compliance with procedures and SLAs while achieving quality and performance metrics. Work on the Core queues and willing to switch between different functions as per business requirement
• Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
• Support new hires in the team to help them meet required performance standards

About the team

Amazon’s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.