Principal Product Manager, Customer Experience & Business Trends

Job description

Amazon is seeking an Principal to join our Customer Experience and Business Trends (CXBT) team leading the Latin America charter. The team's mission is to ensure Amazon raises the bar on customer experience. This person should be customer-obsessed, data-oriented, a self-starter, and excited to innovate.

This role would be the single threaded leader for CXBT team in LATAM working closely with regional Amazon leadership to shape customer experience in the region. The role covers a wide scope; we work across product lines, customer groups - like consumers, sellers, vendors and others as well as across the customer journey from discovery to post-purchase. We relentlessly challenge the status quo and innovate in order to work on the most ambiguous and challenging opportunities facing our businesses.

You would own and deliver a roadmap to generate insights using a customer backwards lens. This will require you to use creativity, analytics and curiosity to build new methodologies, advocate for the customer and influence strategic decisions.

Key job responsibilities

- Lead the roadmap and delivery for CXBT in LATAM

- Build strong partnerships with key stakeholders to deeply understand business challenges, translating complex problems into clear hypotheses and actionable analysis requirements.

- Lead large-scale, complex studies, from designing methodologies and collecting/analyzing data to delivering strategic recommendations to international business leaders.

- Collaborate across teams globally, sharing insights and best practices, driving continuous improvement, and fostering a culture of innovation.

- Lead team and its growth, fostering a high-performing and inclusive culture.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, streamers, gamers).

Our team is truly international, with members located in multiple countries around the world, enabling us to bring a global perspective to our work.