Process Assistant (Operations Supervisor), Reverse Logistics (ReLo), Customer Returns (CRET)

Job description

We’re seeking for an experienced Process Assistant to join the team for the upcoming launch of the Reverse Logistics (ReLo) operation at BWU1, Moorebank. The ReLo team is the specialist team that gives returned products a second life, finding the smartest recovery path for every item to protect both customers and the business. This is a rare ground-floor opportunity to help build a brand-new operation from day one, master a genuinely complex craft, and grow into specialist and leadership roles as we scale.

If you're looking for a role to help shape a new operation and grow your career, this is the role for you.

The Process Assistant will support the Area Manager, and will hold responsibilities specific to your process path.

Key job responsibilities

- Support and work across departments as required

- Support daily management of department duties, including allocating labour, leading meetings, and assigning job duties

- Provide coverage for Area Managers

- Maintain a safe workplace by following safety standard operating procedures, ensuring the well-being of all personnel and the integrity of Amazon operations

- Measure and monitor workflows, track onsite performance, and provide important shift information to front-line management to ensure operational excellence across shifts

- Support and train associates to deliver great service and supervise them in their daily tasks

- Support the Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

- Provide policy follow-up and attendance tracking (duties do not extend to discipline)

- Track and report attendance and labour hours

- Assist the floor as an associate resource, training associates and verifying standard operating procedure compliance