MHLS Business Intelligence Engineer II, Human-AI Enablement and eXperiences

Job description

My HR Live Support (MHLS) is seeking a Business Intelligence Engineer (BIE) to own the data pipelines and integration that support our analytics team. You will build and maintain the data layer that brings together contact center, workforce management, and case management data into clean, well-modeled, reliable datasets that our analysts build on.

As the BIE on the MHLS team, you will design, build, and own the data pipelines and integration layer that bring together contact handling, workforce management, and case management systems into a single, reliable source of truth. You will be the technical owner of data quality — building the validation, monitoring, and reconciliation that ensure every metric the business relies on is accurate. You will model data, engineer ETL pipelines, integrate disparate source systems, and run technical deep dives into data quality and integration issues, tracing a discrepancy back to its root cause so that the insights built on top are never wrong.