Sr. Product Manager, Customer Fullfilment Experience - Brazil

Job description

Join the Customer Fulfillment Experience team at Amazon Brazil and shape how millions of customers receive their orders — every day, at scale. We're looking for a Sr. Product Manager to lead Consolidation & Choices, building products that directly impact cost efficiency, customer convenience, and the end-to-end delivery promise.

You will design, launch, and scale shopping and convenience solutions — from shipment consolidation to pick-up and delivery choices — partnering with Transportation, Operations, Finance, Retail, and WW DEX leadership. You'll own complex products from strategy through execution, tackling customer-facing challenges in one of Amazon's fastest-growing and most logistically complex markets.

Brazil is a continent-sized country making every delivery a unique challenge. At Amazon.com.br, you'll operate at the intersection of customer experience and operational excellence, inventing solutions where no playbook exists.

Key job responsibilities

- Define and deliver high-impact products that drive shipment consolidation and convenience experiences — improving cost efficiency and expanding customer choices across fulfillment channels

- Own the product roadmap for consolidation and convenience offerings — develop business requirements, prioritize initiatives, and manage milestones from conception to launch

- Lead complex, cross-functional projects partnering with Operations, Supply Chain, Transportation, CX, and Tech teams to design and scale solutions across a multi-channel fulfillment network

- Make data-driven decisions — leverage analytical skills (Excel, SQL) and AI to model trade-offs between cost, speed, convenience, and customer experience, sizing opportunities and driving prioritization

- Build alignment across divergent stakeholders — translate complex business problems into a clear plan of action and create buy-in with internal teams and external partners

- Invent and simplify — continuously evolve processes and technology to remove friction, improve the customer journey, and scale convenience products

- Drive measurable outcomes — own success metrics balancing profitability and customer experience, delivering continuous improvement