Senior Program Manager, Mexico Operations, Amazon Mexico Operations

Job description

About the Role

We're looking for an exceptional Senior Program Manager to lead and scale high-impact programs across the organization. This role combines strategic leadership with operational execution to drive the growth and success of complex, cross-functional initiatives while ensuring seamless coordination across multiple teams and workstreams.

This role presents a unique opportunity to drive transformational impact while working at the intersection of operations, technology, and business strategy. The ideal candidate will lead high-visibility programs that deliver measurable results at scale. If you're passionate about building scalable operations, driving program excellence, and leading high-impact initiatives in a fast-paced environment, this role offers the chance to make a lasting impact on the business.

Key job responsibilities

Strategic Operations Leadership

• Lead the design and execution of large-scale programs across multiple business units and geographies
• Develop and execute integration strategies across cross-functional teams and operational workstreams
• Design and implement scalable operational frameworks focusing on efficiency and cost optimization
• Create and manage performance measurement systems to track program success and business impact

Program Development & Execution

• Own end-to-end strategy development and execution for complex, multi-phase programs
• Drive program expansion and optimization to improve operational efficiency and reduce costs
• Develop comprehensive onboarding processes, playbooks, and growth strategies for new initiatives
• Establish and monitor key performance indicators for program effectiveness
• Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities

Stakeholder Management & Collaboration

• Build and maintain strong partnerships across Operations, Product, Technology, and Business teams
• Manage multiple concurrent projects and initiatives across diverse stakeholder groups
• Ensure alignment between program objectives, operational capabilities, and business requirements
• Drive continuous improvement across the program lifecycle and value chain