IT Support Technician

Job description

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

We are making history and the good news is we have only just begun. IT Technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities.

Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised.

Key job responsibilities

- Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications

- Manage tickets, providing both first and second-line support

- Provide proactive maintenance to maximize the availability of all IT equipment

- Implement projects and deliver innovations together with other IT Service colleagues