Senior Station Manager

Job description

Are you ready to captain the ultimate last-mile logistics challenge in a city built for peak performance?

As a Senior Station Leader in Reno, NV, you will own the entire strategic and operational horizon for an Amazon Logistics Delivery Station (DS). You will drive all budgetary, people development, and operational objectives while commanding a high-performing team of Operations, Area, and Shift Managers. This isn't just about managing logistics—it's about coaching and mentoring future leaders, building a thriving employee culture, and scaling leadership bench strength across the network.

Known as "The Biggest Little City in the World," Reno offers the perfect mix of high-volume logistics and an unmatched quality of life. When you aren't optimizing delivery routes and driving "Day 1" innovation, you'll be living in a thriving mountain-desert hub where world-class adventure is right in your backyard.

Key job responsibilities

- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan

- Problem-solves for closing gaps between performance and goals

- Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments

- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)

- Presents operational metrics regularly to the senior leadership team

- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

- Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

- Cultivates strong culture and engagement throughout all levels of the delivery station team

- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Fun Facts

Life in "The Biggest Little City"Peak Operations, Peak Altitude:

1)Based at over 4,400 feet above sea level, managing logistics here means delivering results in a high-desert environment with roughly 300 days of sunshine a year.

2)

The Ultimate Last-Mile Playground

When you aren't optimizing delivery routes, you are just a 45-minute drive from the world-class ski resorts and alpine trails of Lake Tahoe.

3)

North America’s Logistics & Ski Capital

The Reno-Tahoe region isn't just a booming logistics hub; it also boasts the highest concentration of ski resorts on the continent.

4)

Scale New Heights

Downtown Reno is home to a Guinness World Record holder—the world's tallest artificial outdoor climbing wall (164 feet), perfectly matching Amazon’s grit and drive to scale new heights.

5)

A Fast-Paced Cultural Hub

From the massive Hot August Nights classic car festival to Artown, Reno has the vibrant, high-energy community culture that mirrors a fast-moving AMZL delivery station.

6)

An Iconic Legacy

Just like Amazon's culture of constant evolution, Reno has been reinventing itself for a century, anchored by its famous "Biggest Little City in the World" arch built in 1926.