Product Solutions Engineer, gTech Customer Experience

Job description

info_outline About the job Our Security team works to create and maintain the safest operating environment for Google's users and developers. Security Engineers work with network equipment and actively monitor our systems for attacks and intrusions. In this role, you will also work with software engineers to proactively identify and fix security flaws and vulnerabilities. gTech Ads LCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products.

As a Product Support Consultant in the LCS CX team, you will have deep product knowledge, provide high quality customer experience and ‘own’ end to end customer solutioning. You will unblock critical business by managing escalations and act as thought leaders for systemic change with cross functional partners. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland

zł206000 - zł211000 (PLN) + 15% bonus target + equity + benefits Learn more about benefits at Google .