Cross-Product Abuse Analyst, Egregious Harms Enforcement, Suicide and Self Harm, Trust and Safety

Job description

Minimum qualifications

Bachelor's degree or equivalent practical experience. 4 years of experience in global operations teams working with multiple stakeholders in a trust and safety or technical environment. Experience reviewing sensitive content and managing escalation workflows under strict quality and timeliness standards.

Preferred qualifications

Experience in youth mental health and suicide and self harm more specifically. Ability to think strategically and identify emerging threats and vulnerabilities. Ability to solve unstructured business problems, working closely with cross-regional and cross-functional teams. Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels. Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right.

You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. As an Analyst for Egregious Harms, you will be part of a team of subject matter experts that enforce, build, and oversee comprehensive strategies for the entire scaled harms mitigation operations (ops) workflow lifecycle from onboarding/launch, incubation, and implementation to ongoing oversight.

You will partner closely with the technical abuse-fighting experts in Trust and Safety (T&S) to understand workflow, intake processes, and prioritization, while determining the right metrics and systems to measure and track results. You will be experienced in developing and streamlining processes across your set of products at scale while implementing operational excellence. You will demonstrate investigative thinking through data-driven decision-making, technical know-how, charisma, and the ability to lead your team to get things done for Google, our users, and partners.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland

€84000 - €86000 (EUR) + 15% bonus target + equity + benefits Learn more about benefits at Google .