Product Solutions Consultant, gTech Ads CX (Fixed-Term Contract)

Job description

info_outline About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers.

These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. gTech Ads Customer Experience (CX) is a customer-centric, solution-generating team helping advertisers and sales teams make the most of our products (e.g., Search, Apps, Video, DV3, Policy, Billing).

As a Solutions Consultant, you will have deep product knowledge, provide high-quality customer experience, and 'own' end-to-end customer solutioning. You will manage troubleshooting, use analytical and problem-solving skills to proactively detect and resolve issues, and liaise with internal/external stakeholders to communicate on customer escalations, high-priority events, and scaled proactive efforts. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life.

Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video .