Senior Technical Program Manager, AI Outcome Engineering

Job description

info_outline About the job As a Senior Technical Program Manager (TPM) for Cloud AI, you will lead the end-to-end technical program management of critical customer bugs, technical blockers, and product defect escalations across Generative AI workloads and platform services. You will serve as the essential technical bridge connecting customer-facing field teams (Account Teams, Customer Engineers, Solutions Architects, and Support) with Product Management and Core Engineering.

In this role, you will establish and govern standardized issue intake channels, drive rigorous technical triage, hold product engineering accountable for resolutions and committed ETAs, and lead operational reviews and executive reporting cadences—ultimately driving customer satisfaction and moving customer sentiment to sustained green.