Product Support Manager, Home Product Excellence

Job description

info_outline About the job In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem.

Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Product Support Manager within the gUP Home Product Excellence, you will be a critical partner and trusted advisor to the Home Product team, translating complex user feedback and support data into actionable insights that shape the future of our Home portfolio.

In this role, you will require a deep understanding of the user journey, a passion for product quality, and the ability to engage strategically in a dynamic, cross-functional environment. You will drive product excellence strategy and execution for a discrete feature area, from ensuring flawless launches to driving long-term improvements that fulfill our mission to create a home that takes care of the people inside it and the world around it.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video . Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US

$114000 - $163000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google .