YouTube Partner Operations Manager (English, Arabic, French)

Job description

Minimum qualifications

Bachelor's degree in a technical, business, a related field, or equivalent practical experience. 2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues. 2 years of experience in managing projects or programs, engaging with external executive stakeholders. Ability to communicate in English, Arabic and French fluently, as this is a customer-facing role that requires interaction with local stakeholders.

Preferred qualifications

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. 2 years of experience in a customer-facing role. About the job The Creator Success Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators.

Comprising Partner Operations and High Touch Support, the team consistently prioritises partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a Creator-centric approach. As a Partner Operations Manager, you will provide YouTube support to major partners in EMEA (e.g., Music Labels, Media Companies, independent creators, etc.).

You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube.

You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth. You will also have the opportunity to specialize in high-impact product areas (e.g., Content ID, Creator Shopping, Music) as a subject matter expert, collaborating with technical product areas to drive long-term product health and supportability.