Technical Success Account Manager, Google Cloud Consulting (Japanese, English)

Job description

info_outline About the job As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You will be responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serve as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies.

You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders. You will independently forge strong executive relationships, advocate for the implementation of Google Cloud architecture standards, elevate platform stability, and establish technical excellence across the customer’s Google Cloud Platform (GCP) footprint, through a programmatic approach.

You will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s product and engineering teams, ensuring continuous service improvement and feature development. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.