Customer Service Officer - Branch Network

Job description

Branch Network – Become our next Retail Banking Ambassador At Alpha Bank we are shaping the future of banking in Greece. We are a leading financial institution, combining innovation, entrepreneurship, and a strong commitment to people-centric service. Guided by our purpose to ”Enabling progress in life and business for a better tomorrow”, we deliver high-quality banking solutions to our Customers while creating meaningful development opportunities for our people.

If you are an early-career professional aspiring to build your future in retail banking, driven by a passion to Customer service and a desire to grow through a structured development journey at the frontline of customer experience, we would be glad to meet you. The Role As a Customer Service Officer, you will join our Branch Network through our Retail Acceleration Program — a structured entry pathway designed to support your professional growth and long-term career development in retail banking.

Your Development Journey Through your daily presence in the branch, hands-on learning, and continuous exposure to real Customer interactions, you will gradually build the skills, knowledge, and earn professional certifications required to thrive in the fascinating world of retail banking. The program includes structured onboarding and on-the-job learning. Continuous development through targeted training and coaching. The opportunity to obtain required banking certifications.

In-depth expertise through holistic exposure to core retail banking products, services, and customer segments.

Your Key Responsibilities

Serve new and existing Customers, ensuring a consistently high-quality customer experience. Identify Customer needs and provide tailored banking products and services aligned with their profile. Build long-term Customer relationships based on trust, professionalism, and service excellence. Structured career pathways and the potential to evolve into more specialized or advanced retail banking roles within three (3) years.

What you bring University degree in Economics, Business Administration, Finance, STEM fields, or related discipline. Strong communication and interpersonal skills. Customer-centric mindset with a genuine interest in people and service excellence. Willingness to learn, develop, and obtain professional banking certifications. Previous experience in Customer service or sales will be considered an asset. Very good command of MS Office and digital tools.

Excellent command of the English language, both written and spoken.

What We Offer

At Alpha Bank, we are proud to offer: The opportunity to build a long-term career in one of Greece’s most significant financial institutions A supportive, collaborative, and professional working environment A strong culture of continuous learning, certifications, and career progression Competitive compensation and benefits aligned with the market Join our Branch Network and start your journey in the fascinating world of retail banking. #WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose