Distribution Center Senior Manager

Job description

Purpose & Overall Relevance for the Organization

Lead the DC operations managing multiple areas of the inbound, inventory control and outbound processes to deliver breakthrough results achieving company goals. This includes exceptional service and outstanding operational efficiencies to provide superior experience to our customers and consumers. Foster an environment of enthusiasm, action, and accountability within the DC and 3PL teams to promote high levels of productivity and employee engagement while maintaining a safety and respectful workplace.

Key Responsibilities

Create strategies by partnering with the sales channels with the aim of improving customer satisfaction and achieving efficiencies across the supply chain. Drive DC strategy implementation and key initiatives to fulfill all customer requirements and orders on time and in full. Plan the resources needed with the input of Customer Service and Order Fulfillment to deliver breakthrough results in service and cost. Oversee productivity and accuracy of DC operations, including receiving/put away, slotting, internal replenishment, VAS services, picking, packing, returns handling, sample management, as well as inventory and process control to ensure an effective product flow through all areas of the DC.

Overall responsible for DC budget forecast and control with cost/benefit analysis to achieve KPIs targets, including labor CPU, UPH, and % over NS. Plan and build up DC capability for all required service models and set resource capacity (storage and throughput) by improving productivity/cost to meet current and future business requirements. Develop and foster the continuous improvement culture across the DC reaching operational excellence.

Collaborate with key customers with the aim of aligning service expectations and quality of deliveries. Identify the infrastructure needs to meet business requirements in the short, medium, and long term. Benchmark with the best-in-class in the industry in service level, productivity, and cost control. Share best practices with DC leaders in LAM. Foster a healthy DC culture that focuses on adidas values and promotes diversity and inclusion to drive creativity and growth.

Nurture the DC team with customer/consumer-orientation, result-orientation, and required professional skillset. Comply with all safety and health regulations by reinforcing daily execution.

Key Relationships

3PL (Third part logistic provider) Transportation Order Fulfillment eCom regional team Wholesale team Customer Service Logistic departments of customers DTC team (Buying and Trading and Store operations) Customs Marketing Demand Planning FP&A Accounting / GBS Non-Trade Procurement (NTP)

SCM regional team Knowledge Skills and Abilities

Broad & deep knowledge in own functional area, combining theoretical and practical knowledge. Excellent communication and presentation skills. Fluent English (verbal and written). Ability to think tactically and strategically. Connect long-term goals to business strategy. Ability to manage diverse stakeholders and drive change within varied cultures and viewpoints. Manage projects and change effectively Strong analytical skills and quantitative skills with ability to support assumptions of final analysis, share ideas and influence Senior Management for strategic decision-making.

Build strong, engaged teams that are empowered and knowledgeable to deliver results. Develop talent through coaching, feedback, and trust. Inspire and engage through effective communication Requisite Education and Experience / Minimum Qualifications: University degree in Engineering, Business, or equivalent professional experience. Minimum of 7 years of progressive work in Supply Chain Management. Bilingual (English, Spanish) Proficiency with warehouse management systems Excellent problem-solving and leadership skills Ability to work with all levels of staff