Flagship Generalist, Originals Department (Full Time) - adidas LDN Flagship Store, Oxford St, London

Job description

Purpose & Overall Relevance for the Organization

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers. To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs To aid a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities

To exhibit consumer service behaviours Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint. Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.

Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab. Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.

Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.

• Complete all applicable training programs and comply with operational procedures
• Provide feedback on consumer trading patterns to help drive the stores

Key Performance Indicators

• Drives a service culture by ensuring all activities are centered on the consumer.

Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise. Collaborates with the Flagship Team to actively reduce loss Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.

• Delivers a personalised and relevant consumer service at the designated consumer touchpoint
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
• Support in developing and sustaining a positive working culture throughout the store Authorities: Key Relationships: Consumers, Peers, Store Director, Consumer Experience Team Knowledge, Skills and Abilities: Requisite Education and Experience / Minimum Qualifications: Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.

Experience in managing high level retail image and delivering consumer in-store experience