Advanced Retail Professional 1

Job description

PURPOSE & IMPACT ON ORGANIZATION

• Contributes to meeting or exceeding store sales and KPI targets by: Building an emotional connection with customers and living the Brand Values Serving and selling to customers and conscientiously executing store operations Using his/her expertise and experience to provide feedback and support to selected team members KEY RESPONSIBILITIES: Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares his/her customer service experience and trains selected team members to fine-tune their service skills
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected members of the team on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards Complies with store policies and procedures to maintain a safe shopping and working environment
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures Minimizes loss by actively maintaining sales floor awareness while serving customers
• Collaborates productively and respectfully with team members to meet or exceed store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance AUTHORITIES: Not applicable KEY RELATIONSHIPS: Customers Peers and Supervisor KNOWLEDGE, CAPABILITIES AND EXPERIENCE: Intermediate speaker of English and fluent local language Advanced Retail

Professional Competencies

MINIMUM QUALIFICATIONS: Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs) #ItStartsWithYou