Retail Associate (Johor Bahru)

Job description

PURPOSE & IMPACT ON ORGANIZATION

• Contribute to meeting or exceeding store sales and profit targets by: Passionately inspiring consumer loyalty to the Brand Effectively serving and selling to customers Diligently executing store operations KEY RESPONSIBILITIES: Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance KNOWLEDGE, CAPABILITIES AND EXPERIENCE: Retail

Professional Competencies

MINIMUM QUALIFICATIONS: Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment Basic numeracy, literacy and verbal communication skills