Field Reimbursement Manager: East Coast

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels included, respected, empowered and recognised. What You Can Expect The Field Reimbursement Manager is a field-based role responsible for advancing customer access and supporting commercial execution for an innovative cryotherapy technology used in the management of pain. This role serves as a strategic reimbursement resource to healthcare providers, hospitals, ambulatory surgery centers, and revenue cycle stakeholders navigating a dynamic reimbursement environment.

This individual will act as a trusted partner to both customers and internal teams by delivering compliant reimbursement education, identifying access barriers, supporting coding and billing workflows, and providing field-based insights that inform market access and commercial strategy. The ideal candidate brings deep expertise in medical device reimbursement within pain management, including CPT/HCPCS coding, payer policy, claims submission, prior authorization, appeals and denials, and reimbursement trends affecting emerging or evolving technologies.

This role is remote, but will cover the eastern portion of the United States in their territory and travels. How You'll Create Impact Serve as the field-based subject matter expert for cryoneurolysis procedures and related reimbursement across sites of care. Deliver accurate, compliant reimbursement education to healthcare providers, hospitals, ambulatory surgery centers, coding professionals, billing teams, and revenue cycle leaders.

Support customers in understanding reimbursement pathways, including coding, claims submission, payer adjudication, and payment considerations. Assist customers in identifying potential drivers of denials, underpayments, delays, and other reimbursement barriers. Provide practical, customer-focused guidance on reimbursement, coding, billing, coverage, and payment issues. Support the development and deployment of reimbursement education materials, field tools, webinars, and customer-facing patient access resources, as applicable.

Maintain subject matter expertise in CPT, HCPCS, ICD-10-CM, modifiers, and other applicable coding methodologies. Monitor and interpret new or evolving CPT guidance, payer policies, and reimbursement developments relevant to the business. Develop and communicate clear, consistent guidance regarding coding and billing considerations for new or evolving procedures Maintain current knowledge of Category I and Category III CPT codes, modifiers, C-codes, APCs, DRGs, and other hospital and physician reimbursement methodologies Monitor CMS and commercial payer policy changes, identify emerging coverage and denial trends, and communicate material implications to leadership and internal stakeholders.

Build and maintain relationships with key provider stakeholders to support reimbursement education, market access initiatives, and customer engagement. Provide field-based reimbursement insights to support strategic planning, customer engagement, and resource development. Partner cross-functionally with Market Access, Sales, Marketing, Medical Education, Health Economics and Reimbursement, Customer Care, Legal, and Compliance, as appropriate.

Help ensure reimbursement communications and educational resources remain accurate, compliant, and aligned with company objectives. What Makes You Stand Out Strong communication, presentation, analytical, and relationship management skills. Ability to work independently in a field-based environment and collaborate effectively across a matrixed organization. Willingness and ability to travel extensively within an assigned geography and/or nationally, based on business needs.

Demonstrates sound judgment and professionalism in customer-facing situations. Operates with a high degree of accountability, initiative, and responsiveness. Builds credibility with internal and external stakeholders through expertise, collaboration, and follow-through. Navigates ambiguity effectively and adapts to changing business and reimbursement environments. Contributes positively to a culture of compliance, teamwork, and continuous improvement.

Your Background Preferred Qualification

Experience supporting pain management, cryotherapy, or other procedural medical device technologies - pharmaceutical experience is not relevant to this position and will not be considered as a qualification.

Preferred Qualification

Strong working knowledge of CPT, HCPCS, ICD-10-CM, modifiers, APCs, DRGs, and other applicable reimbursement methodologies.

Experience working directly with physicians, hospitals, ambulatory surgery centers, coders, billers, revenue cycle teams, and healthcare administrators.

Demonstrated ability to analyze and address complex claims, denials, underpayments, coverage issues, and reimbursement challenges.

Demonstrated ability to interpret CMS and commercial payer policies and translate reimbursement requirements into clear, actionable guidance.

Minimum Qualification

Bachelor's Degree and 4 years of relevant experience, or Associate's Degree and 6 years of relevant experience, or High School Diploma or Equivalent and 8 years of relevant experience AMER

• CPC, CCS, CPMA, or another recognized coding or reimbursement certification preferred. (Preferred) Travel Expectations This is a field-based position requiring regular travel to customer sites, hospitals, ambulatory surgery centers, industry meetings, and internal business meetings.

Travel may be up to 75% if needed, depending on geography and business needs.

This role has a salary range of $150,000-$175,000 annually plus bonus EOE/M/F/Vet/Disability