Technical Business Analyst / IT Security

Job description

• Focus on Process facilitation,service delivery & stakeholder engagement across our Platform security and SecOps team
• Norwest Location with Hybrid working
• Great benefits and Discounts We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve.

With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. What you’ll do The Technical Business Analyst is the delivery and business analysis partner for the Platform Security team. In practice, this person turns Platform security ideas and conversations into clear requirements, process flows, plans and documentation.

Responsible for running the team’s agile ceremonies and keeps Jira boards, workflows and automation in good shape. This person will also coordinate vendors and ITIL operations such as tickets, changes, incidents, SLAs and service reviews. Along with acting as backup to the Senior manager for delivery and Scrum Master duties. This is a development role, the intended pathway is to grow into a Delivery Lead over the next two to three years.

Requirements

• Elicitation & Analysis: Collaborate with platform security engineers, architects, and Security tools and SecOps L2 support teams to elicit, analyze, validate, and document functional and technical requirements for secured infrastructure, SIEM, logging, security tools (EDR,VM,CSPM) and cloud controls.

Service Management & Transition Support

• Assist the Senior manager in building new Cybersecurity processes, facilitate and manage service transitions from incumbent vendors, and tracking deployment milestones.

Process & Quality assessments

• Develop business and technical process flows, quality assurance criteria, and acceptance test scenarios to validate operational readiness and compliance across platforms.

Risk & Change Management

• Identify risks, issues, assumptions, and dependencies for infrastructure initiatives, assisting with baseline change management and reporting.

What You'll Bring

To succeed in this role, you’ll need a blend of technical expertise and the ability to bridge complex engineering concepts with operational requirements. You are a collaborative problem-solver who thrives in matrixed environments and is passionate about driving continuous improvement. 2-4 years of experience in a similar role such as IT Business Analyst, Scrum Master or Delivery Analyst in an IT environment, running agile ceremonies and working with vendors and/or managed service providers.

Delivery, Process & Tooling

Service & Delivery Frameworks

• Practical experience across ITIL (incident, problem, change, request, knowledge, SLAs/OLAs, Service Desk/CAB) alongside Agile, Scrum, Kanban, and Waterfall/hybrid models (running stand-ups, sprint ceremonies and retros).

Workplace Systems & Process Mapping

• Advanced Jira management (boards, workflows, JQL, dashboards, automation rules), ServiceNow operations, and process mapping/workshop facilitation (Miro, Draw.io, Visio, Lucid).

Requirements & Stakeholder Engagement

• Hands-on experience gathering requirements, writing user stories with clear acceptance criteria, and managing communication across engineers, vendors, and senior leadership. Cloud Fundamentals

Cloud Architecture & Models

• Fundamental understanding of AWS, Azure, GCP, core service models (IaaS, PaaS, SaaS), and the shared responsibility security model.

Core Resources

• Working knowledge of key cloud components, including virtual machines, storage, databases, networking (VNets/VPCs), IAM/identities, Cloud policies and Kubernetes clusters. Cyber Security Fundamentals (Awareness Level)

Core Security Concepts & Operations

• Practical grasp of the CIA triad, least privilege, MFA, patch/vulnerability management, logging/monitoring (SIEM), incident response, and security hygiene.

Australian Regulatory & Framework Awareness

• Baseline understanding of Australian cyber frameworks and privacy laws (Essential Eight, ISM, Privacy Act/NDB, Cyber Security Act 2024, SOCI) alongside standards like ISO 27001, NIST, and PCI DSS to participate intelligently in security conversations. What you’ll experience
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.

We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. [1] See how we’re creating better experiences together, for a better tomorrow [2] Discover more opportunities with Woolworths Group References Visible links 1. https://www.woolworthsgroup.com.au/au/en/our-impact/sustainability.html 2. https://careers.woolworthsgroup.com.au/en_GB/apply/search-jobs