アカウント＆リレーションシップ・マネジメント・エグゼクティブ - Account & Relationship Management Executive

Job description

About the Role

As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction. #Responsibilities:

• Develop in-depth relationships with key decision-makers in assigned accounts.
• Conduct thorough needs analysis to align products/services to customer requirements.
• Negotiate terms and close sales with a high degree of authority.
• Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and tailor strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Support clients during the implementation of products/services.
• Resolve complex customer issues promptly and effectively.
• Identify opportunities for upselling and cross-selling within the account portfolio. #Skills:

Communication

• Excellent verbal and written communication skills.

Negotiation

• Strong negotiation skills for setting terms and closing deals.

Product Knowledge

• Solid understanding of the organization's products or services.

Sales Strategy

• Ability to design and implement targeted sales strategies.

CRM Expertise

• Advanced use of CRM software for account management.

Problem-Solving

• High proficiency in resolving complex customer issues.

Analytical Skills

• Strong analytical skills for tracking and adapting sales performance.

Relationship Building

• Exceptional ability to build and maintain long-term client relationships.

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.