Senior Product Operations Manager

Job description

Product Operations is a small team of specialists at Wise. Our focus is the machine - the people, processes and practices - that builds our product. We work with autonomous product teams to help them move faster, stay aligned and build the right things for customers and partners. Wise Platform is Wise’s infrastructure business. We work with banks, fintechs and global companies such as Monzo, Morgan Stanley and Google to embed Wise’s international money movement capabilities into the products their customers already use.

That means Wise Platform teams solve both deep product infrastructure problems and practical partner problems: how to make cross-border money movement faster, simpler, more reliable and easier to scale through others. You will act as the key Product Operations partner for Wise Platform. It is a complex, fast-growing area that brings together product, engineering, commercial, operations, compliance and partner-facing teams, so partners can build on Wise at scale.

In this brand new role and as the main point of contact for Wise Platform, you’ll be responsible for identifying and delivering ways to make Wise Platform product teams more effective. You’ll help teams improve how they plan, communicate, prioritise, learn from partners and measure progress. You’ll work closely with Wise Platform leadership and teams, while also connecting with other functions across Wise.

What this will involve

Helping Wise Platform teams improve planning, prioritisation and follow-through, so product development is focused on the most important partner and customer problems. Improving how roadmaps, priorities and launches are communicated across product teams, partner-facing teams and the wider Wise organisation. Creating better feedback loops between partners, commercial teams and product teams, so partner needs are understood, prioritised and acted on.

Supporting clearer decision-making on which products and capabilities we should scale, where we should focus, and where we should avoid adding unnecessary complexity. Establishing useful rhythms, rituals and ways of working that improve alignment without adding unnecessary process. Helping teams use data to understand the speed, quality and impact of product development, and to continuously improve how they work. Leading and supporting cross-functional initiatives where Product Operations can bring clarity, structure and momentum.