Banking Operations Manager

Job description

Banking Operations Management is a global function with regional specialisation across APAC, Europe, NorthAm, MEA and LatAm. The team currently has 7 Banking Operations Managers, supported by the BOM Function Lead and project management support. The team is currently based across Singapore, São Paulo, Austin, Budapest and Tallinn. APAC currently has two BOMs in Singapore; this role will add a third APAC BOM in Hyderabad to support the scale and complexity of the region.

Current BOM scope excludes Japan. The role reports to the Banking Operations Managers Function Lead. It is a senior individual contributor role with high autonomy, broad stakeholder exposure and a strong expectation to build structure where it does not yet exist.

Here’s how you’ll contribute

Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up. Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs. Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.

Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes. Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed. Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.

Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations. Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.

Qualifications

You are placed in Hyderabad , and have a right to work in India You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field. You understand payment operations and banking partner relationships.

You are highly data-driven

you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action. You are strong at stakeholder management and can influence internal teams and external partners without direct authority . You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way. You can operate in ambiguity , prioritise across a broad portfolio and move work forward without waiting for perfect instructions.

You communicate clearly and concisely , especially when translating complex operational issues for different audiences. You have a strong ownership mindset , good judgement under pressure and a practical approach to solving problems. You care about controls, documentation and operational resilience , especially where partner performance can affect customers, risk or customer money.

Nice-to-haves

Experience working directly with banks, payment schemes, correspondent banking or high-volume payment infrastructure. Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners. Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery. Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk.

Experience with SQL, Looker, Tableau or other data tools. Experience working across global teams, time zones and senior stakeholder groups. Additional language skills relevant to global banking partner management.