Senior Product Manager - Fraud Automation

Job description

We are looking for a Senior Product Manager to own the vision and roadmap for AI-powered fraud investigations and automation. Your scope will span automating investigation workflows, information collection, and decisioning, as well as building reusable automation capabilities that can scale across FinCrime. You will work with Engineering, Data Science, Design, Operations, Risk, and Compliance to combine AI with human expertise and build automated fraud investigation processes that are accurate, scalable, and compliant.

You will decide how deterministic logic, machine learning, GenAI, agentic workflows, operational change, and human judgement should work together to take our anti-fraud programme to the next level.

What You’ll Be Doing

Own the Fraud Automation strategy and roadmap

• Define how Wise will automate fraud investigations, identify and prioritise the highest-impact opportunities, and take end-to-end accountability from discovery through production rollout, measurable impact, and continuous improvement. Solve problems without a playbook
• Explore new ways to automate complex fraud investigations, experiment with emerging technology, and turn unproven ideas into safe, scalable, production-ready solutions. Combine strategic ownership with hands-on execution
• Set the product direction while rolling up your sleeves to work directly with investigators, fraud cases, data, processes, and technology. Wear different hats when needed to help the team learn faster and ship high-quality solutions today rather than tomorrow. Build safe and compliant automation
• Establish rigorous evaluation, backtesting, QA, monitoring, governance, auditability, human oversight, and feedback loops so AI-powered fraud investigations can scale while maintaining a high bar for customer safety, decision quality, and regulatory compliance. Build scalable, reusable automation foundations
• Partner across Wise to turn successful fraud use cases into shared capabilities that simplify end-to-end workflows and support broader Fraud and FinCrime needs. Drive measurable impact
• Ensure that our investments in automation space lead to scalability of our prevention program, higher customer confidence, and friction that only exists where truly necessary.

Qualifications

✅ Experienced in Product Management

• You’ve led product teams in and have a track record of shipping impactful solutions. ✅ Hands-on
• You are comfortable moving between product strategy and the detailed work needed to improve the product. ✅ Experienced with GenAI products in production
• You have shipped products that use GenAI to automate work previously performed by people. ✅ Fluent in AI product development
• You understand prompt systems, LLM evaluation, agentic workflows, system architecture, failure modes, monitoring, feedback loops, safe rollout, and when AI is not the right solution. ✅ Data-driven and able to distil signal from noise
• You are comfortable with process mapping, quantitative and qualitative evidence, and turning ambiguity into clear hypotheses, priorities, and product decisions. ✅ A strong cross-functional leader
• You can align teams with different expertise, incentives, and constraints around a clear product direction. ✅ Always Learning & Iterating
• You’re eager to test, refine, and improve safety features based on real-world data and customer behavior.