Head of Sanctions Service Delivery

Job description

Your mission

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team.

Here’s how you’ll be contributing to the team Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally

• Coach, develop and performance manage the team to drive a high performance culture Hiring new staff as you build out your team Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
• Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.

Maintain strong relationships with Product, Analytics, Engineering and Compliance Become a subject matter expert for processes and tooling

Qualifications

About you 5-8 years experience leading teams within Sanctions Great communicator both verbal and written Experience setting targets and holding your team accountable to them You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player You have good understanding and ability to analyse, forecast and move of team’s metrics You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines You have project management and organisational skills and capability to handle multiple projects at one time You're able to travel as needed.

Some extra skills that would be awesome

Certified Global Sanctions Specialist (CGSS) certification or similar Additional language skills in one or more jurisdictions in which Wise has operations.