Sales & Service Lead

Job description

Williams-Sonoma & The Opportunity Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma. Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers.

In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail environment. We will be offering both fixed-term and permanent part-time opportunities, with 30–48 hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends. Why You Will Love Working With Us We are all about creating a workplace where you feel supported, inspired, and excited to come to work.

Here’s just a taste of what you will enjoy as part of our team: Generous employee discounts so you can enjoy our amazing products Paid parental leave to support you through life’s most important milestones Access to a confidential Employee Assistance Program for personal and professional support Career growth opportunities with real investment in your development A supportive, collaborative team culture where your success is celebrated The chance to be part of a fast-growing global business with an entrepreneurial spirit What You Will Be Doing: Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.

Complete operational tasks including opening and closing duties, register functions, and compliance with company policies. Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked. Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices. Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role

1-2 years customer service experience (specialty retail preferred but not required). Strong sales skills with the confidence to meet and exceed performance targets. A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.

High attention to detail Physical Requirements

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today! Only candidates with work rights in Australia will be considered. As we have fixed-term opportunities available, these roles are also open to Working Holiday Visa holders with suitable retail experience.