Program Manager – Retrofits

Job description

Key missions of the position

The Retrofit Program Manager is responsible for developing, leading, and executing retrofit programs across the installed customer base. Works cross-functionally with Engineering, Product Management, Supply Chain, Sales, Field Service, Warranty, and Customers to ensure successful launch & completion of retro fitment. Coordinate with Regional Service & Warranty leaders to ensure timely completion of retrofit activities.

Roles & Responsibilities

• Retro fitment Program Strategy & Development Develop, implement, and manage retrofit programs for the installed base across all product lines. Define program scope, deployment strategy, timelines, milestones, and resource requirements.

Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans. Responsible to maintain complete database of the existing Population of all our product lines.

Program Execution

• Lead end-to-end execution of retrofit programs from concept through deployment. Review FMI Document and work with Safety team for HIRA assessment prior to implementation.

Collaborate with Field Service teams to develop deployment plans and ensure successful retrofit execution at customer sites. Develop deployment methodologies, technical documentation, training materials, and service procedures. Work with Engg. /PED/Sourcing team for special tool development/procurement related to retro fitment programs

Retrofit Material Order Planning & Execution

• Plan initial Float Stock requirements & Load Forecast order in the system for new retro fitment launch Periodically Review & update the forecast order in system based on the actual orders.

Receive & Process retro fitment order request from FSE’s and ensure demand creation in ERP. Coordinate with SCM and Operations teams to ensure on-time material availability and order fulfilment. Responsible to have full control on customer return material (MCO orders).

Customer Engagement

• Act as the primary contact for strategic customers regarding retrofit initiatives. Publish Weekly/Monthly Retrofit completion Dashboards to Internal Management & Customers (RDSO & Private Car builders) Ensure high levels of customer satisfaction throughout program execution.

Safety, Quality, and Compliance

• Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards. Promote a strong safety culture and ensure all field deployment activities comply with applicable EHS requirements.

Key KPIs

Retrofit HIRA Compliance (%): HIRA completed before deployment (Target – 100%)

Retrofit Completion Rate %

Commitment - As per Program Plan & Target - >95% Dashboard Reporting Compliance: Commitment – 95% & Target – 100% Education/Training Bachelor’s Degree in Engineering

Professional Experience

Minimum 8 to 10 years of experience. Languages English & Hindi & Tamil